We are Pura Velo Ltd, trading as Pura Velo, registered to accounting address of 701 Sesame Apartments, 4 Holman Road, Battersea, London, SW11 3PG (PV, we, our, or us)

Contact | theteam@puravelo.cc

You the customer are referred to as ‘you’ throughout these terms.

This contract sets out your legal rights and responsibilities of both you and us, together with some key information we have to give you by law.

These terms are used for when we enter into a contract away from our business premises, generally via the Internet, by email, or in person at a showcase event.

1 | Information
1.1 | If you buy wheels or other cycle products from us (goods) you agree to be legally bound by these terms.

1.2 | By law under the Consumer Contracts (Information, Cancellation and Additional charges) Regulations 2013, we must give you some key information before a legally binding contract is made. We aim to give you this information in a clear and understandable way. This information is included within these terms.

1.3 | If we have to change any of the important information once a legally binding contract has been made, we can only do so if you agree to it.

2 | Ordering goods from us
2.1 | You are deemed to have placed and order with us and a legally binding contract is entered as follows:

2.1.1 | We provide you a quotation but this is not a binding offer to supply goods. This will either be through our website or by email, using a bespoke specification sheet to which you will be provided a link to access.

2.1.2 | You place an order and make payment for goods with us, using either cash, BACS transfer, card payment, or via our online checkout process. As part of this process you will be given the opportunity to check your order and to correct any errors.

2.1.3 | When you place your order, we will send you an order acknowledgement, detailing the products you have ordered or the reason we have not accepted the order.

2.1.4 | Once we have accepted your order in writing (generally by email) a legally binding contract will be in place.

2.1.4 | We may refuse to accept an order:
(a) where goods are not available,
(b) where we have not been able to obtain authorisation for your payment,
(c) if there has been a pricing or product description error, or
(d) we are not in a position to fulfil your order at that time due to extenuating circumstances.

3 | Right to cancel this contract
3.1 | You have a right to cancel most contracts within 14 days without reason. The cancellation period will expire 14 days after you receive acceptance from us for your order.

3.2 | However, where ordered goods are made to your specification, such as custom built wheels, the contract may only be cancelled without further conditions if within 14 days after acceptance and the build has not been started (labour costs incurred). 

3.3 | Cancellations following the commencement of a build may be accepted, but must first be accepted by us in writing.

3.4 | To exercise your right to cancel, you must inform us of your decision by a clear statement in writing (eg a letter sent by post or email).

4 | Effects of cancellation
4.1 | If you cancel this contract, we will repay your payments received from you, not including any third party delivery charges already paid for even if incorporated into the listed price.

4.2 | Cancellations following the commencement of a build will be limited to a 50% repayment of the original value paid.

4.3 | We reserve the right to make deductions from the reimbursement for loss in value of the goods if they have been damaged by you.

4.4 | If goods have already been provided, they must first be returned at your own expense. Return delivery costs will not be reimbursed.

4.5 | Once all goods are in our possession, we will make the reimbursement within 14 days using the same means of payment as you use for the initial transaction.

5 | Delivery
5.1 | If we need to deliver goods to you, we will use a delivery service. Please see our Build & Delivery information for details before you place your order.

5.2 | Delivery of the goods will take place when we deliver them to the address that you gave to us.

5.3 | You are responsible for the goods once delivery has taken place. At that stage, the risk in the goods passes to you.

6 | Payment
6.1 | You must pay for all goods in full before they are sent to you, unless we agree otherwise in writing.

6.2 | You may pay by the agreed method either detailed in writing or via our online checkout.

6.3 | The price of the goods is stated in pounds sterling and includes VAT when required and at the applicable rate. The price includes the cost of delivery within the UK, but not excess costs required for overseas shipping. These will be agreed in writing or may be selected in our online checkout process.

7 | Nature and quality of the goods
7.1 | Under the Consumer Rights Act 2015, you have legal rights (statutory rights) which we will protect. The goods will be of a satisfactory quality, fit for their normal purpose and match their description (or sample where appropriate). We will provide you with goods that comply with your legal rights.

7.2 | We try to make sure that all weights and measurements are as accurate as possible. While we aim for high accuracy, advertised wheelset weight estimations have a tolerance of +/- 10% relative to the weight of the completed wheels.

7.3 | If after the order is placed we find we are unable to supply certain components of your wheels or a significant delay is anticipated (for example a specific hub or rim) we may need to substitute them with alternative good. In this case, we will let you know if we intend to do this; stating the difference in performance anticipated. You can choose whether to accept or refuse. In the latter case we will offer you a refund or a replacement, which will be available for as long as we tell you.

7.4 | If a product arrives that is not to the agreed specification, please contact us immediately. If we find the wheelset is altered, damaged or used it may affect your entitlement to a refund or replacement.

8 | Faulty goods
8.1 | You have statutory rights under the Consumer Rights Act 2015, as set out in clause 7.1 above. If your goods develop a fault, we will repair or replace them in accordance with the details outlined in our Warranty & Returns information. If for any reason they cannot be repaired or replaced and are less than 6 months old, we will offer a full refund. This does not affect any other statutory rights you may have.

8.2 | If you have a problem with the goods, we urge you to reach out to us using our contact details and we will do our utmost to find a mutually agreeable solution. You may also consult Citizens Advice. Their website is www.citizensadvice.org.uk or their telephone number is: 03454 040506.

8.3 | This clause covers defects in relation to products we have supplied and our workmanship. However, we cannot control conditions of use and certain goods are made for use for a specific intended limited purpose and are not warranted for use outside of that purpose. See clause 12 (Disclaimer) for full information.

8.4 | Please contact us using the contact details provided on our website, if you want us to repair the goods, replace the goods, a price reduction or a refund.

9 | Limit on our responsibility to you
9.1 | Except for any legal responsibility that we cannot exclude by law (such as for death or personal injury), we are not legally responsible for any losses that:

• Were not foreseeable to you and to us when the contract was formed
• Were not caused by any breach on our part

9.2 | We are not responsible for any business losses or losses to non-consumers.

10 | Disputes
10.1 | We will try to find an amiable resolution to any dispute with you quickly and efficiently.

10.2 | If you are unhappy with the goods or our service to you generally, please reach out and contact us.

10.3 | If we cannot resolve the dispute internally, we will inform you and suggest an alternative dispute resolution (Mediation) in accordance with the rules of the Centre for Effective Dispute Resolution (CEDR).

10.4 | English law applies and the Courts of England and Wales will have sole jurisdiction in relation to any disputes under this contract.

11 | Third party rights
11.1 | No one other than you or us is a party to this contract and has any right to enforce any of its terms.

12 | Disclaimer
12.1 | We will honour your statutory rights and give the warranty set out in clause 7 and 8 of the terms. However, please note the terms of this disclaimer as it is describes the circumstances where the warranty does not (or may not) apply.

12.2 | Please make sure that all information supplied to us is correct for the goods required. We cannot be responsible for components not fitting correctly if you have given us the wrong information. Please inform us at your earliest convenience if you are unsure on any of the details provided.

12.3 | Warranty will only apply if in accordance with our Warranty & Returns information.